Acueducto serves the city of Bogotá. oNet has been installed across the city.

Area 5, to the south of the city, is at the end of the distribution network. Historically there have been a large number of network problems and customer complaints owing to lack of supply in some areas.  oNet has ensured improvements in distribution and therefore customer service.

Similarly, Zones 1, 2 and 3 of Bogota, covering the north and central areas, showed significant improvements and within 4 months of installation. Unaccounted-for Water (UFW) had been reduced by 2 percentage points in spite of the significant impact of El Niño.

Outcome: Fewer customer complaints