i2O Water, the Smart Pressure Management technology company, today announced that it has appointed Keith Hilson, formerly of South East Water, as its new Head of Customer Solutions. Keith has 20 years of experience working with water utilities and is recognised as one of the industry’s foremost smart water network experts.

At i2O, Keith will work with the company’s water utility customers worldwide to help them meet their leakage, burst reduction and customer service targets. He will help oversee development of i2O’s new products and service delivery models and lead its international sales and marketing teams.

Keith has spent the past 20 years working for water utilities and technology companies supplying the water industry. He joins i2O from Sensus, where he was responsible for the smart water network company’s pre-sales activity. Keith was Head of Leakage at South East Water from 2008 to 2014, where his team of 60 internal staff and contractors made extensive use of data and pressure management technologies to reduce leakage levels and drive significant operational and environmental savings.

During his six years at South East Water, Keith was responsible for specifying i2O’s smart pressure management technologies. South East Water used i2O solutions to reduce leakage levels and provide the capability to ensure security of supply, even in the event of prolonged periods of drought.

Joel Hagan, Chief Executive Officer of i2O Water, comments: “We are delighted to appoint Keith to this new position. He has achieved incredible results using data and smart pressure management technologies at South East Water and extensive experience helping utilities around the world improve their customer service, non-revenue water and environmental performance.”

Keith Hilson comments: “Water utilities around the world are adapting to manage increased water stress, climate change and aging water infrastructure. i2O has great technology and I’m delighted to have the opportunity to help clients drive greater financial, customer service and environmental returns from using it.”