The state of Selangor in Malaysia experienced severe water shortage in 2014 and was forced to embark on a water rationing programme across hundreds of DMAs. oNet was used to ensure that supply could be cut and restored reliably at fixed times and on specific days.

At a difficult time the utility was able to make and keep commitments to customers without having to despatch large numbers of staff to site and do battle with Kuala Lumpur’s infamous traffic jams.

Outcome: Minimisation of the number of customer complaints