i2O COVID-19 Update

On this page we will maintain an update explaining the measures we have taken in relation to Coronavirus COVID-19, and their impact.

Latest update: 21st April 2020

Clients: We are open for business. Technical Support is functioning as normal and you can access the Help Centre or email support@i2owater.com or call us on +44 (0) 2380 111 420. We recommend that you place orders early to ensure timely supply. Meetings will be switched to video conference or telephone wherever possible. Face-to-face meetings that are considered essential will be conducted with appropriate measures in place.

UK: Our factory remains open and making products, stock levels adequate for anticipated demand, some lengthening of lead times in the supply chain but orders placed and no immediate impact.

Malaysia: The office is open for receipt of products, maintenance of existing products, and despatch of new products in spite of lockdown because i2O is a critical supplier to a provider of essential services.

Colombia: The office is open for receipt of products, maintenance of existing products, and despatch of new products.

All other staff at all locations are required to work from home until further notice.

Our Coronavirus Policy in full:

Staff are required to follow this policy or the guidelines in your country, whichever are the more stringent.


  • The UK Government has issued guidance on social distancing, which you should read and follow to ensure your and others’ wellness.
  • If you or any person in your household has a persistent cough or fever, all of you must stay at home for 14 days
  • In the UK you do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 7 days, contact NHS 111 online. If you have no internet access, you should call NHS 111. For a medical emergency dial 999
  • Outside the UK, follow local guidance

Place of work

  • If you can work from home, you should work from home. For the avoidance of doubt, this means everyone except those who receive goods inwards/make or repair hardware/pick, pack and despatch.  It may be necessary for someone to visit the office – to collect things to enable them to switch to homeworking, to attend servers, to print, etc., but be sure that it is truly necessary
  • Please sit apart in the office insofar as that is possible both in main office space and in meeting rooms
  • Please open windows to enable air to circulate (external temperature/weather permitting)
  • Production staff please wear protective gloves at all times as you’re likely coming into contact with physical products that your colleagues have recently handled


  • Travel should be avoided and meetings should be by video conference or phone unless it is strictly necessary to meet in person
  • Ensure that your regular and ad hoc meetings are maintained virtually; they are necessary for work; indeed you may want to increase them as a counter to the possible loneliness of social distancing, and to compensate for the lack of incidental contact that occurs in the workplace
  • If an in-person meeting is necessary, then appropriate measures should be taken (confirmation that other attendees and their co-habitors are free from coronavirus symptoms, no handshakes, physical separation by 2 metres, frequent handwashing, etc.)
  • Travel by i2O staff in whatever country they’re based must follow the UK Government’s advice, which can be found here https://www.gov.uk/foreign-travel-advice, and travel for work is not considered “essential” in relation to this advice, unless specifically authorised as such. You are responsible for checking this both before planning travel and actually travelling

Visitors to i2O offices

  • Those receiving goods inwards may not assist delivery drivers with off-loading, and should wear gloves to sign anything off or to handle a third party mobile device
  • Only necessary visits to i2O premises are permitted
  • Screening of visitors to our offices will be the responsibility of the i2O host. All visitors should be informed of our approach to Coronavirus/COVID-19 prior to their visit.
  • Daily temperature checks: upon arrival at our facility each day, all visitors will have their body temperatures measured. Those who register an elevated body temperature (>=37.8 degrees Celsius) will be refused entry to the site
  • Visitors with a continuous cough may be refused entry to the site or asked to leave the site immediately
  • Segregation of visitors: visitors will be asked to stay in designated areas at all times. Specifically, they will not be permitted access to kitchen areas

Site Wide Enhanced Hygienic Procedures

Until further notice, we have temporarily initiated the following additional measures:

  1. Informed everyone (hereby) of
    • The signs and symptoms of Coronavirus/COVID-19 to be aware of: cough, difficulty in breathing, and fever
    • The main routes of spread:
      • Infection can be spread to people who are nearby (within 2 metres) or possibly could be inhaled into the lungs
      • It is also possible that someone may become infected by touching a surface, object or the hand of an infected person that has been contaminated with respiratory secretions and then touching their own mouth, nose, or eyes (such as touching door knob or shaking hands then touching own face)
    • Ways to prevent infection:
        • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
        • Put used tissues in the bin straight away
        • Wash your hands with soap and water often – use hand sanitiser gel if soap and water are not available. See hand washing guidance
        • Try to avoid close contact with people who are unwell
        • Clean and disinfect frequently touched objects and surfaces
        • Do not touch your eyes, nose or mouth if your hands are not clean
        • Avoid unnecessary contact with objects in the workplace, whilst balancing this with necessity and risk – for example use the handrail on the stairs if you cannot navigate them safely otherwise
    • What to do if someone at work displays Coronavirus/COVID-19 symptoms
      • The person should make arrangements, with the company’s assistance if required, to go home immediately and then when at home take the steps set out here. If the person needs to stay on site before going home, they should be removed to an area which is at least 2 metres away from other people – if possible a room or area where they can be isolated behind a closed door. If it is possible to open a window, do so for ventilation
      • If they need to go to the bathroom whilst waiting for medical assistance, they should use a separate bathroom if available
      • If they have to use public transport, they should try to keep away from other people and catch coughs and sneezes in a tissue
      • If a member of staff has helped someone who was taken unwell in this way, they do not need to go home unless they develop symptoms themselves but they should wash their hands thoroughly for 20 seconds after any contact
  2. Increased frequency of cleaning of door handles, handrails, etc.
  3. Placed alcohol hand sanitizer in several locations and people are required to use this after using the bathroom facilities, before using kitchen facilities, and before entering the production area
  4. Put up signs in bathrooms showing how to wash hands thoroughly and the time people should take over that task

Production staff

  • Gloves are available at all times for use by all staff; they should be worn when work can be done with them on to maximise protection
  • All staff must check their temperature on arrival, using the ear thermometer provided, in both ears.  If either ear gives a temperature >=37.8 degrees Celsius then they must immediately leave the building and follow the existing policy for self-isolation
  • All staff must wash their hands after taking their temperature, and then at intervals during the day
  • All staff should avoid touching their faces even if they have gloves on
  • All staff should sneeze into a tissue or their elbow, and dispose of the tissue immediately if they have used one
  • All staff will maintain a distance from each other of 2 metres or more at all times.  Staff will work in designated places in specified ways in order to ensure that this is achieved
  • Parts can be handled by multiple members of staff because they are working wearing protective gloves
  • We will not sign for receipt of goods either with pens or on mobile devices
  • Goods must be placed in the yellow lined area by the deliverer
  • Goods received will not be touched for 72 hours, which is the Government guidance in relation to the likely life of the virus on a surface
  • For the time being, we discourage people from using the kitchen.  Please bring food and drink to work.  The kitchen remains open, but should be used by one person at a time only, and staff must wash their hands before entering it
  • Anyone who observes a colleague breaking these rules must call them out on it and inform Jim of the breach

Contingency measures

We are building stock to levels at which we can continue to supply clients with product in the event of a reduced workforce, and ordering parts in a way that accommodates lengthening lead times in the supply chain.

Mental health

i2O recognises that the COVID-19 situation places increased stress on staff.  People may be worried about their own or others’ health.  They may find restrictions placed on them by their Government difficult to accept or accommodate.  They may find the changes in working practices that we have made difficult to manage. We want to promote mental wellbeing at this time.  Staff are referred to the following guidance https://www.mind.org.uk/information-support/coronavirus-and-your-wellbeing/ and encouraged to ask for assistance from the company if they are finding things difficult.

We ask for your patience and understanding as we implement and enforce these precautionary measures.

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