i2O COVID-19 Update

On this page we will maintain an update explaining the measures we have taken in relation to Coronavirus COVID-19, and their impact.

Latest update: 28th July 2021

Clients: We are open for business. Technical Support is functioning as normal and you can access the Help Centre or email support@i2owater.com or call us on +44 (0) 2380 111 420. We recommend that you place orders early to ensure timely supply. We are now attending face-to-face meetings and accepting visitors at our sites, but ask people to consider whether these are strictly necessary.

UK: Our factory is open and making products, stock levels are adequate for anticipated demand, some lengthening of lead times in the supply chain is occurring relating to component availability but we are accepting and fulfilling orders as normal.

Our Coronavirus Policy in full:


The COVID-19 pandemic is not over and the emergence of new variants continues to be a concern.  COVID-19 poses a risk to health, particularly to older people and those with underlying conditions.  Vaccination programmes are advancing in most countries and vaccination appears to give protection against catching COVID-19, passing it on, and the worst effects if you are unlucky enough to get it. 

Place of work

You may continue to work from home if your work does not require you to be in the office, but it is no longer a company requirement that you do this – you can now work in the office if you choose to, and you may be asked to attend the office for meetings.

Travel should still be avoided and meetings should be held by video conference or phone wherever possible.  However, meetings in person are now permitted.  You must follow the relevant national guidance in relation to travel outside your own country.

When in the office, the wearing of masks, except to eat/drink, is required at all times.

Please sit apart in the office insofar as that is possible both in main office space and in meeting rooms.

Open windows to enable air to circulate when external temperature/weather permits.

Regular hand-washing should still be undertaken.

Visitors to i2O offices

Visitors to i2O premises are now welcome.

Visitors should be asked on arrival if they have any symptoms of COVID-19, and may use the thermometer provided to check their temperature.  Those with an elevated body temperature (>=37.8 degrees Celsius) should be refused entry.

Becoming unwell whilst at i2O offices

If anyone develops COVID-19 symptoms whilst on i2O premises, or is ‘pinged’ by the NHS app, then that person should make arrangements, with the company’s assistance if required, to leave immediately.  If the person needs to stay on site before going home, they should be removed to an area which is at least 2 metres away from other people – if possible a room or area where they can be isolated behind a closed door.  If it is possible to open a window, do so for ventilation.  If they need to go to the bathroom whilst waiting for medical assistance, they should use a separate bathroom if available.  If they have to use public transport, they should try to keep away from other people and catch coughs and sneezes in a tissue.  If anyone has helped someone who has been taken unwell in this way, they do not need to go home unless they develop symptoms themselves but they should wash their hands thoroughly.

Protection measures at i2O premises

There is increased frequency of cleaning of door handles, handrails, etc.  Alcohol hand sanitizer is available in several locations.  Signage is also provided and gives relevant guidance.

Mental health

i2O recognises that the COVID-19 pandemic has placed increased stress on staff.  People may be worried about their own or others’ health; they may have found restrictions placed on them by their Government difficult to accept or accommodate.  They may have found the changes in working practices that we have made difficult to manage.  We want to promote mental wellbeing at this time.

Staff are referred to the following guidance https://www.mind.org.uk/information-support/coronavirus-and-your-wellbeing/ and Andy Wright is a qualified Mental Health First Aider and is happy to listen and provide guidance to anyone with any wellbeing issues.

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