In an analogue world, knowing how something was designed, whether it worked or not, what went wrong, how it was fixed, are all valuable pieces of information that are typically retained in the minds of people. In some water companies, there is just one person who is the repository of the history of the entire network. They are treated like a sage and consulted for their wisdom. They are referred to as the ‘Queen Bee.’
This issue won’t be addressed by a succession plan. It will be addressed by an approach to corporate knowledge that ensures that this information is captured electronically and shared widely. A newcomer will be at no disadvantage with such a system in place.
i2O’s solutions increasingly enable this sort of information to be captured and reviewed, reducing reliance on the memory of old timers, and enabling them to enjoy their retirement.