Event Management

Before the clock starts ticking

Last week’s blog focused on managing incidents once you become aware of them, noting how i2O’s eNet solution can support you in being more effective at this.

The clock is ticking

When disaster strikes, the clock starts ticking. In a water company that could mean a water quality incident, a burst; a sewer overflow, a pollution incident; a physical security breach, an IT security breach; or a health & safety incident.

i2O launches new eNet event management software solution for water utilities

i2O is delighted to announce the addition of eNet to its suite of smart network solutions. eNet extends i2O’s ability to help its clients deal with the challenges of increasing and urbanising population, more extreme weather events, ageing network infrastructure, an ageing workforce, customers becoming more demanding, and difficulty in increasing revenue or accessing capital.

How to win when the chips are down

Incident Management Software has the following benefits: Faster time to resolution Quick access to relevant information Reduced time to analyse and determine next best action Easy and automatic escalation No missed steps No duplicated activity Visibility from any location of progress and decision logic Quick review after closure for lessons learned

i2O collaborates with Badger Software to extend its suite of smart network solutions

i2O is pleased to announce that its new event management solution eNet will be powered by Badger Software’s CLIO product.

Water crisis compounded by poor communication

The San Francisco Chronicle says that a new report identifies that poor communications compounded the challenges faced in Salem, Oregon, USA.

‘An incident is an event that could lead to loss of, or disruption to, an organization’s operations, services or functions.‘ There are processes relating to managing an event, to bring it to a conclusion as quickly and effectively as possible before it escalates into an emergency, crisis or a disaster.