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Underinvesting in infrastructure can cost big in the end


It’s only when disaster strikes that we look back, recognise, and accept that there has been a significant shortfall in investment in ageing infrastructure. For the residents of Grenfell Tower in London, there are questions now about whether the cladding, which was used to cost-effectively... Read More »

i2O at AWWA ACE 2017


Some of the i2O team are at AWWA ACE 2017 this week (12th-14th June) at the Pennsylvania Convention Centre. Stop by the Innovation Lounge (stand #3435) to meet our newly appointed US Sales Director Silvia King, Customer Solutions Director Keith Hilson and CEO Joel Hagan. i2O are also proudly... Read More »

Remember where water comes from


The Chinese proverb Remember Where Water Comes From can be found on the wall outside the offices of the Taiwan Water Corporation (TWC). Whilst the Taipei Water Department (TWD) looks after water for the capital, Taiwan Water Corporation is responsible for the rest of the country. Because the... Read More »

It makes you WannaCry


The rapid global spread of ransomware WannaCry at the end of last week should have made everyone think hard about security. Microsoft has angled its criticism at the security agencies for i) keeping vulnerabilities secret so that they can exploit them and ii) allowing them to be leaked and... Read More »

Water water everywhere, nor any drop to drink


This is a picture of Cape Town and the Cape of Good Hope, South Africa. The picture is an image from NASA generated from a Landsat satellite image and elevation data from the Shuttle Radar Topography Mission (SRTM). The city centre is located at Table Bay (at the lower left), adjacent to Table... Read More »

The playbook for best practice outage management


In a recent event experienced by Anglian Water in the UK in March 2017, a tweet was picked up by local media outlet LincolnshireLive from resident Phil Scrafton who tweeted at Anglian Water: "No water for 20hrs, 1 week old baby needs feed, multiple calls to you yet still no bottled water. Why... Read More »

Drought and about


California’s drought may be over for now but they’re heading into summer and California’s rain levels vary more than anywhere else in the United States. By 40 to 50% in either direction compared with eastern states which fluctuate by only 10%. So the outlook isn’t rosy. CBS Miami reports... Read More »

i2O prices down, water tariffs up


While i2O is busy reducing its prices, some water utilities are putting prices up. That’s not always going down well. Singapore is putting its water prices up for the first time in 17 years. For 10 years on the trot its citizens have been persuaded to use less water in the national interest... Read More »

More extreme weather events


The U.S. Department of Commerce’s National Oceanic and Atmospheric Administration reports that February 2017, December 2016 – February 2017, and 2017 year-to-date are the 2nd warmest in the 1880-2017 records.  The previous year stays in 1st place. Extreme weather has already wreaked havoc... Read More »



Our new man in Latin America, Patricio Orozco, has just spent a week in Chile meeting our existing clients and introducing some new ones to i2O’s solutions. Chile is well regarded in Latin America as having good coverage for water services and high water quality standards. Three things have... Read More »

News OfWat’s going on


Every 5 years, the UK water regulator Ofwat does a price review which sets limits on charging and sets expectations about what customers get for those prices. The next price review will be in 2019, known as “PR19”. The timetable includes a final methodology statement from Ofwat by the end of... Read More »

It’s time to visit Colombia


Your preconceptions about Colombia could be 20 years out of date. Now is the time to visit before the country is inundated by tourists.  i2O has a number of clients in the country and is hoping to bring the benefits that those clients have achieved to other cities. Our CEO and Latin America sales... Read More »

Sydney sweats it out


As the UK enjoys another week of freezing winter temperatures, Sydney Australia enjoys (or suffers) a heatwave. called it a “summer of sweat”.  Sydney has just experienced the hottest January on record with temperatures above 40C. The Guardian reports that demand for water... Read More »

Water: spiralling cost or drop in the ocean?


Water UK reports that the average household water and sewerage bill in England and Wales for 2016-17 will be £389 - an increase of £2 (less than 1%) compared with the previous year.  Despite this small increase, water and sewerage companies will deliver a 5% average drop in real terms in prices... Read More »

Corruption in the Water Sector


Transparency International says that corruption in the water sector is widespread because infrastructure projects are large, expensive and complex and provide opportunities for abuse in procurement and contracts. The Malaysian Anti-Corruption Commission (MACC) last year made a string of arrests... Read More »

A new era for Water under Trump?


Water Technology Executive Jim Lauria has made an impassioned plea in An Open Letter to President-Elect Trump On Water. In comments on the article Peter Styles, retired consultant at Knowledge Sharing, refers to one of the key problems with the water sector in the US: "the enormous number of... Read More »

Riparian reserves


Raconteur tells us a worldwide water crisis is looming.  The context they give consists of two of i2O’s six major challenges for water utilities: climate change, and population growth and urbanisation. The solutions advocated include “integrated technology applications combining water... Read More »

Smart network innovation, growth & transformation – 2016 in review


2016 has been a year of expansion, innovation and acceleration at i2O. Smart water networks are increasingly seen as a high impact, low cost and immediate way for water utilities to address the challenges they face: increasing populations, urbanisation, more extreme weather events, ageing... Read More »

Analysts rate i2O as sector leader


Lux Research has identified i2O as a dominant player in the Internet of Things for the Water market.  It is the leading smart water network company alongside large well established smart metering companies Itron and Sensus (Xylem) and meter data analytics company eMeter... Read More »

Oh my god…this is horrible


Nick Danby has written a great article in the Harvard Political Review about America’s Crumbling Water Infrastructure. It references 4 of the 6 big challenges that face the water industry globally: population growth (and urbanisation), ageing infrastructure, more extreme weather events, lack of... Read More »

That sinking feeling


Many sinkholes are the result of erosion by water.  Most of that is natural.  Some of it is man-made. Yesterday in South-East London a bus became stranded when its rear wheels fell into a sinkhole.  A 24 inch water main had burst beneath the road.  Lee High Road is part of the A20 – an... Read More »

Software R&D spending key to success


WaterBriefing reports PwC’s finding that firms who shift R&D spend to software and services have faster revenue growth, or, put another way, are more successful at creating solutions that clients value. The main driver that is cited by PwC is changing and rising customer expectations. ... Read More »

i2O CEO meets H E Juan Manuel Santos, President of the Republic of Colombia


Joel Hagan, CEO of i2O, is invited to attend an official function at London's Mansion House during the official state visit of H E Juan Manuel Santos, President of the Republic of Colombia which includes a meeting with British Prime Minister Teresa May. i2O does extensive business with Colombia... Read More »

PPK’s ambitious plans for water in Peru


Pedro Pablo Kuczynski Godard, better known as "PPK", became President of Peru in July this year. In his inaugural speech he set an objective that by 2021 all Peruvians should have access to drinking water 24/7 and be connected to sewerage services.  PPK got involved with water before running... Read More »

Could a botnet of loggers bring down a water utility?


The smart devices that make up the Internet of Things are proving very popular with malicious hackers.  This is often because security wasn’t a key consideration for their manufacturers. Before the Internet of Things it was tricky to set up a network of hijacked devices.  Most connected... Read More »

Save water: swap grass for gravel


Turf Terminators of California, USA allows residents to utilise water conservation rebates for turf removal.  Rebates of $3.75 per square foot are available to Los Angeles residents for turf removal, the theory being that grass needs to be watered and without it water usage decreases markedly.... Read More »

East London water supply not cut


But large parts of Buffalo City Metro, in the South East corner of South Africa, from Mdantsane to Bhisho, Dimbaza and King William’s Town have been without water.  East London is fed by a different supply dam, Bridle Drift for which Amatola Water isn’t responsible.  Potable water supply has... Read More »

“SaaS” has given itself a bad name


The trouble with the name SaaS is that it’s an acronym.  The acronym obscures the fact that SaaS is a service.  People too often assume it’s just software.  And that’s causing confusion. Let’s compare traditional licensed software with i2O’s software service on some key... Read More »

Will competition in water retail in the UK achieve its objectives?


Ofwat, the UK’s water regulator, has announced plans for greater competition in the UK water market.  They hope that it will be a driver of improved customer service, noting, for example, that “only two of the water companies in England let their customers manage their bills using an... Read More »

Will tourists drink Bali dry?


Thomas Wright, PhD Candidate in Anthropology at The University of Queensland has written an article picked up by The Sunday Morning Herald highlighting a potential crisis for Bali. 80% of the Balinese economy depends on tourism.  "For thrill seekers and chill seekers" is the new tagline for the... Read More »

Storm clouds gather over Perlis, Johor


The New Straits Times reports that communities in Johor and Perlis in Malaysia are reeling from a water shortage following a prolonged drought that has affected their livelihoods and the way they live. The report references some of the challenges which i2O’s clients routinely face: water... Read More »

Smart water networks set to become pervasive


Our CEO, Joel Hagan, recently wrote an article in July's edition of WIPAC Monthly. He discusses some of the major challenges faced by water utilities across the world and looks at what components are needed for a smart network. You can read the full article... Read More »

Decongestion charge


The UK Local Government Association has called on the national Government to give more powers to local authorities to charge utility companies for the time they spend digging up busy roads.  Today only authorities in London and one county in the South East of England can do so without having to... Read More »

Global Water Intelligence ranks i2O top quartile


In its latest report Global Water Market 2017, Global Water Intelligence ranks i2O above its direct competitors in terms of being both a market leader and having multiple solutions.  i2O also ranks as top quartile alongside much larger companies: ABB; metering companies Itron, Sensus and Diehl;... Read More »

Iran looks for help with water projects


In January 2016, international sanctions were lifted following the ‘nuclear deal’ with Iran.  Since then, Iran has been busy sorting out barriers to trade and cooperation with countries around the world, notably Germany and Japan.  Last week was the UK’s turn.  The Iranians were looking... Read More »

Colombian miracle


It’s an exciting time in Colombia.  After 50 years of civil war and 30 years of unsuccessful negotiations, the government and Farc have signed a ceasefire.  A full peace deal is expected to be signed within weeks.  Most Colombians had assumed this day would never come. Most remarkable of... Read More »

Anglian Water reports record low levels of leakage and interruptions to supply


Anglian has announced its preliminary results for the year ended 31 March 2016, which were picked up by Utility Week. Anglian chief executive Peter Simpson referenced growing population, changing climate, higher customer expectations, regulatory requirements, and reductions in revenue as key... Read More »

The Power of Water


The temperature in India broke records last week.  The new record was set in Phalodi, a city in the desert state of Rajasthan, where temperatures reached an astonishing 51 degrees Celsius. 500 miles to the South in Gujarat, power generation on the Narmada River, downstream of the Sardar Sarovar... Read More »

Water: the urban/rural divide


A report from the BBC says that Nestle extracted 36 million gallons of water from a national forest in California last year to sell as bottled water, even as Californians were ordered to cut their water use because of a historic drought in the state. One of the problems with national forests is... Read More »

Drought causes power cuts and changes in hairstyles in Venezuela


President Nicolás Maduro has announced a 4 day working week with three-day weekends to include Fridays for the next two months.  El Niño has produced a series of extreme weather events this year: while Chile suffers excessive rainfall, Venezuela is experiencing a drought.  Hydroelectricity... Read More »

Water crises – risk or reality?


In 2015, the Global Risks Report from the World Economic Forum had Water Crises as the highest impact issue in its Global Risks Landscape.  Above Terrorist Attacks, Critical Information Infrastructure Breakdown, Fiscal Crises, etc. This year, the 2016 Global Risks Report puts Failure of... Read More »

Heavy rain in Chile leaves 4 million people without drinking water


Santiago, Chile, is a pretty dry place.  Average annual rainfall is just 8% of that in Dartmoor, UK.  But it’s just experienced an extreme weather event; treatment plants were overwhelmed and drinking water supply had to be cut. The rain began to fall on Friday 15 April.  The Ministry of... Read More »

We’re running out of water, and the consequences could be dire


Newsweek has republished an article that was originally published by Reveal about the geopolitical ramifications of water shortage. Normally at i2O we talk about the challenges that utilities face: increasing population size and urbanisation, ageing network infrastructure and more extreme... Read More »

Water, water, everywhere, nor any drop for jeans


A new article from the BBC  reports that it takes an average 11,000 litres of water to make a pair of jeans.  You probably didn’t realise that.  It takes more than four litres to grow an almond and there are a lot of almonds growing in California, which continues to suffer from drought. ... Read More »

Smart networks smoothing supply of water


The move to smart water networks is accelerating in the water industry because it allows utilities to confront their major challenges, extend asset life in the network, reduce operating costs and deliver better customer service without the high cost of building new supply infrastructure. In this... Read More »

Smart Networks are the answer. What is the question?


Joel Hagan, CEO at i2O, has written an article addressing how Smart Networks can help water utilities tackle some of the problems produced by increased customer demand, ageing infrastructure and extreme weather conditions. This article is entitled ‘Smart Networks are the answer. What is the... Read More »

Fun, Food and Fundraising for Water Aid


Our last fundraising event for Water Aid was so successful, we thought it was high time we organised another one and what better time than at Christmas! Another i2O Water Bake Off was on the menu again and better than ever, with employees testing their culinary skills with ’empanadas’ and... Read More »

Smart water networks will endure when the IoT bubble bursts


In its latest Hype Cycle for Emerging Technologies, the analyst firm Gartner places the Internet of Things (IoT) at the top of the life cycle phase it calls the ‘Peak of Inflated Expectations’. Beneath the hype there lies a reality: the IoT is delivering value in practical and unsensational... Read More »

World leaders say water crisis is number one global risk


Water security, according to the World Economic Forum (WEF), is one of the most tangible and fastest-growing social, political, economic and environmental challenges faced today. Based on its potential impact to Society, WEF ranks the water crisis as the number one global risk. Demand for... Read More »

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